Refund and Returns Policy for Naripownie

Effective Date: January 4, 2025

At Naripownie, we strive to provide our customers with the best shopping experience. However, if you’re not fully satisfied with your purchase, we’re here to assist you with returns and refunds under the terms outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be in its original packaging, with all tags and accessories included.
  • Proof of purchase, such as an order confirmation email or receipt, is required.
  • Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Customized or personalized products.
  • Gift cards and promotional items.
  • Products damaged due to improper handling, wear and tear, or accidents after delivery.

3. Refunds

3.1 Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days, and the amount will be credited back to your original payment method.

3.2 Partial Refunds

Partial refunds may be issued for items that:

  • Show signs of use but are still functional.
  • Are returned after the 30-day window (if approved under special circumstances).

3.3 Non-Refundable Costs

  • Shipping fees are non-refundable.
  • Any restocking fees, if applicable, will be deducted from the refund.

4. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need an exchange, please contact our customer service team within 7 days of receiving the item at info@naripownie.com.

5. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email us at info@naripownie.com with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Approval: Our team will review your request and provide return instructions, including the return address.
  3. Ship the Item: Package the item securely and send it to the provided address using a trackable shipping method.
    • You are responsible for return shipping costs unless the item is defective or incorrect.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery. Provide photos of the item and its packaging for faster resolution. We will offer a replacement, repair, or full refund as appropriate.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at info@naripownie.com, and we will investigate the issue promptly.

Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out to our customer support team:

  • Email: info@naripownie.com
  • Phone: (816) 252-5423
  • Address: 401 E Kansas Ave, Independence, Missouri